Q1. Are you manufacturer or a trading company?
We are professional faucet and bathroom accessories manufacturer for 20 years.
Q2. If I want to visit ULINK factory, can you arrange transportation for me?
Warmly welcome to visit us! Our factory is located in Shuikou Town, Kaiping City, Guangdong Province. It will takeabout 2 hours from Guangzhou city to our company by bus, and about 1.5 hours from Foshan City to our company. Wecan arrange our driver to Guangzhou Baiyun International Airport to pick you up, or pick you up from your hotel whenyou arrived in Guangzhou or Foshan.
Q3. Can you print our brand on the products?
Yes, we can laser print customer’ s logo on the products with their approval. Customers need to offer us a legal logo registration copy and logo usage authorization letter to authorize us to print the logo on the products.
Q4. Can we use our own packaging ?
Yes, you can offer us your own packaging design, we will make the packaging as your requirement. If you do not have packaging design, you can inform us your ideas, we will help you to design your own packaging.
Q5. Can we get samples from you for checking and testing?
We can offer samples, and customers pay the sample fee and freight charge, but we will refund the sample fee to customers in their mass production order.
Q6. Does your factory have the design and development capability, we need the customized products?
The staffs in our R&D department are well experienced in the faucet industry. We can make customized products especially for you, please kindly contact with us for more details.
Q7. How is your factory production capability?
ULINK has full production lines including gravity casting line, machining line, polishing line, plating line and assembling line. We can manufacture products up to 80,000 PCS per month.
Q8. Did you have claims and how did you deal with them?
If for our design, production, package problem, Luxury Home take full responsibility. For shipment problem, we have full set Fall Down Test report, helps claim for shipping company. More spare parts (Cartridge, O-ring) free sent with goods, prevent leakage and error installation problem. Surface problem, we ensure 10um thickness, not easy to scratch and oxidize.
Q9.How to ensure product quality ?
100% inspection before shipment. More than 10 process dept, each dept have 5QC Full set testing equipment: Tensile Strength Testing, Lifespan Testing, High Pressure Testing, Water Flow Testing.